Please inform us any experience problems you have with our goods, and we will do our best to solve the problem.
We hope that you always be happy with your purchase, and hope that our product bring many generations of beauty.
It is important to understand that each item is handmade by individuals and common problem may occur
if you are not satisfied with an item or if it is damaged in shipment, please contact us by email immediately with detail picture of the broken item.
Dependant on the fault, we will either send replacement in your next container, put please special discount if the breakage is repairable or refund your money.
All of our furniture product come with 2 month guarantee since you received the goods.
Variations in carving , measurenment, design and decorations may be vary on each pieces, it should be expected and cannot avoided
Please take care to treat your furniture like the fine product. Proper care and use are essential to preserving your right under this guarantee .
We will not replace or repair your furniture if improper handle or improper use cuases damage.
This guarantee does not apply if your product damaged on unloading using forklift , collides or fall down caused by improper handle or by the use detergent, abrasives, or other harsh cleaning agents.
This guarantee does not cover damaged resulting from negligence , abuse or accidents including burns, cuts, stratches, tears, scuffs, watermarks, indentations or pet damage.
The guarantee does not apply to item at discounted levels.